Contact Us

Call. The phone number at the top of this page is the fastest route, because sewer problems get worse while they wait and a call starts help moving in minutes. Lines are answered 24/7, the call is free, and a pro can typically arrive in 30 to 60 minutes in the cities we serve. Email suits questions that are not urgent. If sewage is rising inside your home right now, stop using water and call first; read and write later.

We reply by email as soon as we can. Email is handled alongside a 24/7 phone line, so it suits non-urgent questions — checking whether your city is covered, asking how the service works, or following up after a visit. We do not promise a fixed reply time, because that would not be honest. If your message is about an active backup, a strong sewer smell or a line that has stopped draining, please call instead so nothing is lost overnight.

By phone, any time: lines are answered 24/7, every day, including weekends and holidays. That matters because sewer faults rarely start during office hours, and an answered call at night can limit damage. Email can be sent at any hour too and will be picked up and answered as soon as we can. The address, phone number and email shown on this page are the same ones used across the whole site, so there is no wrong door.

Help arranged here covers 150 cities in New York, Ohio and Pennsylvania — 50 cities in each state, all listed on the Locations page. One national free number serves the whole area, so you do not need a different contact for each city. Independent local pros do the visits and the work in the cities they cover. If your town is not listed, contact us anyway and ask; a nearby city's pro may cover your address.

Call straight away and say it is an emergency. While you wait, stop putting water into the system: no flushing beyond need, no washing machine, no dishwasher, no long showers. Keep children and pets away from any sewage, and do not try to open the line or use strong chemicals yourself. A pro can typically arrive in 30 to 60 minutes. The national emergency page on this site also lists the first steps for each city we serve.